Cancellation & Return Policy

Made-to-Order Furniture

Most of our furniture is made to order and manufactured specifically according to the selections made by the customer at the time of purchase. This may include the selected size, fabric, colour, design, configuration and other product options.

Because each order is manufactured specifically for the customer, we cannot normally accept returns or cancellations simply because the customer has changed their mind once production has commenced.

Cancellation Before Production

You may request cancellation of your order within 24 hours of placing the order, provided that production has not commenced.

After the 24-hour cancellation period, or once your order has entered production, cancellation may no longer be possible because materials may have been purchased and manufacturing may have commenced.

If we are able to accept a cancellation after production has commenced, any refund may be subject to reasonable costs already incurred in relation to the order.

Orders that have already been dispatched cannot be cancelled under this section.

Made-to-Order Items

As our furniture is manufactured specifically against the customer's order and selected specifications, we do not normally accept returns for:

• Change of mind after production has commenced.

• Selecting the wrong size.

• Selecting the wrong colour or fabric.

• Selecting the wrong configuration or design.

• No longer wanting the product after it has been manufactured.

• Changes to the customer's personal circumstances.

Customers should carefully check their selected size, colour, fabric, configuration and other options before placing an order.

Faulty, Damaged or Incorrect Items

If your furniture arrives damaged, defective, faulty or materially different from what you ordered, please contact us as soon as possible after delivery.

Please provide photographs or videos showing the issue, together with your order number and a description of the problem. This allows us to assess the issue and arrange the appropriate remedy as quickly as possible.

Depending on the circumstances and your statutory rights, we may offer a repair, replacement, replacement part or refund.

Where appropriate, we will arrange collection of the furniture using our nominated carrier.

Delivery Damage

Please inspect the packaging and furniture as soon as reasonably possible after delivery.

If you notice visible damage, please photograph the packaging and the affected furniture and contact us promptly.

Please do not dispose of damaged packaging until we have assessed the issue, as it may be required for the carrier's investigation.

Incorrect Item

If you receive an item that is materially different from the item you ordered, please contact us immediately.

We will investigate the issue and, where appropriate, arrange collection and provide a replacement or refund in accordance with your statutory rights.

Returns Authorisation

Do not arrange your own return or send furniture back to us without contacting us first.

If a return or collection is agreed, we will provide instructions and, where applicable, arrange a carrier to collect the item.

Unauthorised returns may not be accepted.

Refunds

Where a refund is agreed or required, we will process it to the original payment method.

The timing of the refund will depend on the circumstances of the return and the payment provider, but we will process any refund within the applicable legal timeframe.

Contact Us

To discuss a cancellation, return, damaged item, faulty item or incorrect order, please contact:

Email: comfortqualityfurniture1234@gmail.com

Returns Address:
Unit 15 Headfield Mills
Savile Town
WF12 9LQ
United Kingdom