RETURN / REFUND POLICY
Every order placed is important to us. We want our customers to feel fully supported throughout their entire experience with Comfort Quality Furniture
If you buy from Comfort Quality Furniture, you are purchasing a piece of furniture unique to you. Every item that leaves our doors is made-to-order (i.e. made for you) and individual to your specifications. For these reasons, we don't accept returns of made-to-order items unless they are faulty or we have delivered the wrong product.
If you believe your ordered items are faulty or incorrect please call our Customer Services Team on +44 7577 137029 within 7 days of delivery. We may ask for you to send us photos of any areas of damage or imperfection to offer you a suitable course of action.
In cases where a return is appropriate, we will arrange a collection that respects our current delivery schedule. You do not need to disassemble your product for our collection team. All we ask is that your unwanted item remains in the condition that it was received.
We have a 30-day return policy for most of our products, which means you have 30 days after receiving your item to request a return.
For Mattresses, we have only 14 days return policy due to hygiene issues. After 14 days company will not replace or accept the return of mattress..
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at comfortqualityfurniture1234@gmail.com Please note that returns will need to be sent to our company address as mentioned in contact us page.
If your return is accepted, we’ll arrange a carrier for collection, And courier will contact you for collection time slot. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at comfortqualityfurniture1234@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. And also please make sure to take picture of the defect. Send us clear picture of the defect so we can investigate & resolve the issue as soon as possible.
Important: Verify Bed Size for Delivery Suitability
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at comfortqualityfurniture1234@gmail.com
